Vertical Market Specialization by BtoB Vendors

Updated: October 28, 2010

Motivation of Investment in Industry-Focused Activity

The need to engage senior decision-makers was the most commonly cited motive for aligning activity to target vertical markets. Also important were the presence of industry-specific products, and the desire to increase average deal size. Competitive pressure was an especially significant motivator among larger companies, but played a smaller role for companies with less than $250 million in annual revenue.

Target Industry Concentration

Smaller companies, and those with less than two years of experience in vertical market specialization focus their efforts on one to three industries. Larger companies with over $250M in annual revenue averaged five target industries in which they invested industry-specialized activities or resources. As companies become more experienced with industry specialization, the number of target industries tends to either settle at three, or rise to seven or more.

Plans for Industry Specialization

The level of industry specialization has been increasing among two thirds of study participants, and even more intend to increase the level of industry specialization further in the next two years. Slightly over one quarter indicated they plan to keep the level of industry focus the same. Among product companies, the intent to increase specialization is even higher, with 75% of respondents indicating they indent to invest more in the next two years. Only five percent of study participants indicated they intend to reduce the level of industry specialization.

Functional Specialization

About three quarters of companies that have any level of industry specialization indicated that their Marketing, Sales, Alliance, Service and Product organizations were hybrids of horizontal and vertically-aligned activity or mostly or entirely aligned to industries.

Marketing and sales content were the most common items that study participants produce in industry-specialized form. These are produced by 83% of respondents. The next three most common industry-specialized activities were PR and awareness efforts, lead generation campaigns, and product options or add-ons. Larger companies tend to invest much more heavily in product specialization, while smaller companies focus primarily on
specialization in their go-to-market activities.

Marketing: While over 80% of companies indicated they produce industry-specific sales and marketing content, only half said they follow the marketing talk with action such as PR, awareness, and lead-generation campaigns.

Sales: Almost one quarter of participants indicated that their sales function was entirely aligned by industry. On average, however, companies align half of their sales reps to their customers' industries. Larger companies are twice as likely as smaller ones to have industry specialists or other sales overlays that provide domain expertise in deals. Such overlays assist both industry aligned and non-aligned sales reps.

Products: One quarter of participants have industry-specific products. Many more, especially among the larger companies, offer product-related enhancements targeted at specific markets. These include product add-ons and configurations, integration with other products, and product bundles.

Over three quarters of companies develop industry-specific products and enhancements internally. Larger companies also acquire other companies to increase product-related industry specific capabilities. Smaller companies are more likely to productize professional service deliverables for create such targeted offerings.

Services: Half of participating companies have services personnel who specialize in an industry. Industry-specialized support, assessment, deployment and implementation services are each offered by just over one quarter of participants.

Alliances: The most valuable types of alliances for study participants were those with system integrators (SIs) and technology vendors. Over 40% of participants said that their industry-focused relationships with SIs are providing notable or significant impact on their industry efforts. Technology partnerships were also highly valued, especially by product companies, who rated the impact of these alliances equal to that of SIs.

Featured Research
  • Unnecessary VoIP Features that Drive up Costs

    These days, few communication tools rival VoIP systems in the ways of workplace efficiency. From improved voicemail to email integration, VoIP products make businesses run smoothly. more

  • Why Your Educational Institution Needs to Implement VoIP

    VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more

  • Is Your ERP Solution Out of Date?

    Enterprise Resource Planning (ERP) is a modern, large-scale software program designed to help businesses improve the internal flow of important corporate processes and communication. more

  • How Video Conferencing is Transforming Healthcare

    The telemedicine revolution is finally happening. Experts have been discussing the potential for patients and healthcare providers to connect remotely for years, but the market is just now moving to adopt it—in a big way. Data suggests this market will grow over 14% annually through 2020! more

  • How to Update Your Contact Center Software

    If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more