Vertical Market Specialization by BtoB Vendors

Updated: October 28, 2010

Motivation of Investment in Industry-Focused Activity

The need to engage senior decision-makers was the most commonly cited motive for aligning activity to target vertical markets. Also important were the presence of industry-specific products, and the desire to increase average deal size. Competitive pressure was an especially significant motivator among larger companies, but played a smaller role for companies with less than $250 million in annual revenue.

Target Industry Concentration

Smaller companies, and those with less than two years of experience in vertical market specialization focus their efforts on one to three industries. Larger companies with over $250M in annual revenue averaged five target industries in which they invested industry-specialized activities or resources. As companies become more experienced with industry specialization, the number of target industries tends to either settle at three, or rise to seven or more.

Plans for Industry Specialization

The level of industry specialization has been increasing among two thirds of study participants, and even more intend to increase the level of industry specialization further in the next two years. Slightly over one quarter indicated they plan to keep the level of industry focus the same. Among product companies, the intent to increase specialization is even higher, with 75% of respondents indicating they indent to invest more in the next two years. Only five percent of study participants indicated they intend to reduce the level of industry specialization.

Functional Specialization

About three quarters of companies that have any level of industry specialization indicated that their Marketing, Sales, Alliance, Service and Product organizations were hybrids of horizontal and vertically-aligned activity or mostly or entirely aligned to industries.

Marketing and sales content were the most common items that study participants produce in industry-specialized form. These are produced by 83% of respondents. The next three most common industry-specialized activities were PR and awareness efforts, lead generation campaigns, and product options or add-ons. Larger companies tend to invest much more heavily in product specialization, while smaller companies focus primarily on
specialization in their go-to-market activities.

Marketing: While over 80% of companies indicated they produce industry-specific sales and marketing content, only half said they follow the marketing talk with action such as PR, awareness, and lead-generation campaigns.

Sales: Almost one quarter of participants indicated that their sales function was entirely aligned by industry. On average, however, companies align half of their sales reps to their customers' industries. Larger companies are twice as likely as smaller ones to have industry specialists or other sales overlays that provide domain expertise in deals. Such overlays assist both industry aligned and non-aligned sales reps.

Products: One quarter of participants have industry-specific products. Many more, especially among the larger companies, offer product-related enhancements targeted at specific markets. These include product add-ons and configurations, integration with other products, and product bundles.

Over three quarters of companies develop industry-specific products and enhancements internally. Larger companies also acquire other companies to increase product-related industry specific capabilities. Smaller companies are more likely to productize professional service deliverables for create such targeted offerings.

Services: Half of participating companies have services personnel who specialize in an industry. Industry-specialized support, assessment, deployment and implementation services are each offered by just over one quarter of participants.

Alliances: The most valuable types of alliances for study participants were those with system integrators (SIs) and technology vendors. Over 40% of participants said that their industry-focused relationships with SIs are providing notable or significant impact on their industry efforts. Technology partnerships were also highly valued, especially by product companies, who rated the impact of these alliances equal to that of SIs.

Featured Research
  • The Social Side of Service

    Did you know that 83% of Twitter users who tweeted a complaint said they loved receiving a response from the brand? In order to provide the best possible service to your customers, you MUST provide service on the channels that they are utilizing. Social customer service might seem scary and undefined, but can be much more effective and less expensive than traditional channels. more

  • Video Conferencing

    For many, the mere mention of video conferencing brings about bad memories of conference rooms full of people staring at a screen with dodgy sound, fuzzy images, and broken connections. What if we were to tell you that over the past decade, video conferencing solutions have evolved to where they are affordable to businesses of every size and have evolved beyond just the standard boardroom. Today, 74% of B2C marketers and 94% of B2B marketers use video in their marketing efforts. more

  • EHR Implementation

    More and more medical practices are selecting and implementing electronic health records (EHR) than ever before. In fact, statistics show that the number of practices who have purchased an EHR has doubled in just three years. That being said, many practices fail to prepare for their new EHR and thus do not gain the full benefits that come with implementing a solution. more

  • Selecting the Right EHR for Your Practice

    The purchase and implementation of an electronic health record (EHR) system is no small feat and is a big step for a practice, small or large, to take. Selecting your new EHR is one of the most important decisions that you will make for your practice. more

  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more