CRM 2011 is going to have an enhanced integration with Microsoft Outlook and Microsoft SharePoint. While working in Outlook you will now be able to access CRM without ever leaving your current screen or opening a new window. In addition to improved Outlook capabilities, CRM 2011 works with SharePoint so that users can easily create SharePoint document repositories and access files directly within CRM.
If you have used other Microsoft Dynamics products you may already have experienced the value in role-tailored functionality. This customization, available in CRM 2011, allows for the removal of onscreen ‘clutter' providing users with fast access to the relevant information they need.
Familiar User Interface
The contextual CRM Ribbon delivers consistent Microsoft Office navigation and a familiar user experience, thus minimizing the learning curve for new CRM users.
Customizable Cloud Solution
Developers now have the ability to create and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Microsoft Visual Studio. Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more
One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more
This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more