CRM 2011 is going to have an enhanced integration with Microsoft Outlook and Microsoft SharePoint. While working in Outlook you will now be able to access CRM without ever leaving your current screen or opening a new window. In addition to improved Outlook capabilities, CRM 2011 works with SharePoint so that users can easily create SharePoint document repositories and access files directly within CRM.
If you have used other Microsoft Dynamics products you may already have experienced the value in role-tailored functionality. This customization, available in CRM 2011, allows for the removal of onscreen ‘clutter' providing users with fast access to the relevant information they need.
Familiar User Interface
The contextual CRM Ribbon delivers consistent Microsoft Office navigation and a familiar user experience, thus minimizing the learning curve for new CRM users.
Customizable Cloud Solution
Developers now have the ability to create and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Microsoft Visual Studio. Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more
Customer Relationship (CRM) software has become one of the most important business tools in today’s world. By allowing you to better connect with new and existing customers, CRM is an indispensable tool for sales teams and customer service teams alike. But with so many choices available, it can be difficult to decide on a solution. more