Ask any recruiter and they'll tell you that 2009 was pure hell. No one was hiring, and you had to go-go-go every minute of every day to make a dime. Many recruiting firms closed down and lots of recruiters hung up their hats to try something else. It felt like things would never improve. But as 2010 winds down, recruiters find themselves slammed again with activity. Great right? Yes, but it's not the same kind of activity as pre-recession. I know beggars can't be choosers, so I'm happy with any activity at all.
At the moment, many businesses are reluctant to pull the trigger. They are ready to start interviewing, but hesitant to hire. Many see this as a perfect opportunity to grab up great talent for cheap. Companies interview dozens of candidates before they make their final decision, often driven by the idea that there could be someone better out there. But this is typically just not the case. All the all-star, employed candidates are staying put until the economy improves. So despite the fact that there are many job seekers out there, it is still rather hard to find that perfect candidate. You do find a diamond in the tough from time to time, but overall it is really difficult to find strong talent at the moment. Those great candidates that are laid-off get snagged up immediately.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more