Ask yourself these questions…
With regards to the first question, clients more often than not answer that their offering is of a high quality. I have a theory on this in that often businesses are started by individuals with a real passion for a product or service and that this passion is manifested as a high quality output. Unfortunately, the answer to the second question is often mid or low end pricing and this is prevalent within price sensitive markets where a lot of buyer power exists and this is where a potentially serious problem lies…
From my perspective, there is no right or wrong answer to the first question. It may give you a great feeling as a business owner if, for example you produce a disposable razor where the blade is of such high quality that it remains sharp for 200 shaves. Within the disposable market however, such a blade is an intangible benefit as the razor will be thrown out after two or three uses anyway. The consumer will not pay for benefits or enhancements that they cannot see, touch, taste, hear or smell.
The point that I'm trying to make here is that the only correct answer to the second question is the one that corresponds to the first (for example high quality = high price, mid quality = mid price, low quality = low price).
In the example of the razor manufacturer an option could be to consider moving away from the disposable market altogether and into the one where the high quality blade becomes a tangible benefit for prospective consumers of the product. Alternatively, realigning the manufacturing processes to produce a high volume / lower quality blade (thus reducing cost) and remaining within the existing market may be a strategy worthy of consideration. In other words, do yourself a favour and "Don't try to sell what you want to produce, sell what your customers want to buy".
Thus far I have focused on high end positioning however as a mid or low quality producer, positioning is equally important…
If for example you are a manufacturer of low quality / high volume household furniture and selling it through high value resellers at a premium price, the likelihood is that your product won't meet customer expectations and you'll end up with a factory where the machines sitting idle and a warehouse full of stock (and returns) that you can't shift. If the products are appropriately positioned within the market however, the result may be completely different.
Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more
This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more