8x8, Inc., announced their operating results for the fourth quarter and fiscal year ended March 31, 2012.
Fourth Quarter Fiscal 2012 Financial Results
-- Total revenue for the quarter increased 33% year over year to a record $24.2 million.
-- Revenue from business customers increased 44% year over year to $22.8 million.
-- Average monthly revenue per business customer was $244, compared with $204 in the same period last year.
-- Average number of services subscribed to per business customer grew to 9.8 from 8.0 in the same period last year.
-- Business customer churn was 2.0%, compared with 2.3% in the fourth quarter of fiscal 2011; revenue churn was 1.6%.
-- Gross margin at 68.4%; service margin was 76.1%.
-- GAAP net income was $63.9 million, or $0.87 per diluted share, compared with $2.0 million, or $0.03 per share, for the fourth quarter of fiscal 2011 (includes a one-time non-cash income tax benefit of $62.1 million associated with the release of a deferred tax asset valuation allowance in the fourth fiscal quarter).
-- Non-GAAP net income (as outlined in the reconciliation table below) was $3.0 million, or $0.04 per diluted share, compared with $2.3 million, or $0.03 per diluted share, in the same period last year.
-- Balance sheet grew by $2.4 million to end the quarter with $24.4 million in cash, cash equivalents and investments.
Full Year Fiscal 2012 Financial Results
-- Total revenue was a record $85.8 million, a 22% increase over revenue of $70.2 million for fiscal 2011.
-- Revenue from business customers was $79 million, a 30% increase over revenue of $61 million in fiscal 2011.
-- GAAP net income was $69.2 million, or $0.99 per diluted share, compared with $6.5 million, or $0.10 per share, for fiscal 2011 (includes a one-time non-cash income tax benefit of $62.1 million associated with the release of a deferred tax asset valuation allowance in the fourth fiscal quarter).
-- Non-GAAP net income (as outlined in the reconciliation table below) was $10.3 million, or $0.15 per diluted share, compared with $7.1 million, or $0.11 per diluted share, for fiscal 2011.
-- Gross margin as a percentage of sales in fiscal 2012 was 67.5%, compared with 67.8% for fiscal 2011.
-- Net cash provided by operating activities grew to $9.2 million, compared with $8.6 million in fiscal 2011.
-- Cash, cash equivalents and investments increased $6.0 million in fiscal 2012; share repurchases totaled $2.9M for fiscal year 2012.
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more
Studies have shown that a person has less than seven seconds to make a lasting first impression. As far as your business’ contact center is concerned, the same holds staggeringly true. more
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Q: I know that working from home is becoming very popular, especially when it...
There is no question that the cloud is changing the landscape of businesses acro...
Contact centers are essential for optimum customer service, and they are usually...
IVR is an integral part of contact center systems. Yet, it sometimes generates a...
Large companies today spend billions to manage their public image. And in man...