Put into very simplistic terms, your contact center is the central point in your business from which all interactions with your customers and clients are handled. This can mean a traditional call center (both inbound and outbound), your email marketing and newsletter distribution, email sales/support, and even live chat functions with your customers.
We want to make sure you have the freshest information possible, so we’ve updated that chart to reflect the state of the contact center market for Q2. more
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more