Latest Contact Center Floorplans

By Neil Zawacki
Updated: August 17, 2011

Latest Contact Center Floorplans

Interior Concepts, a company that specializes in call center furniture, has released a white paper that describes some of the most popular floorplans and furniture being used by contact centers. Highlights included:

U-Shaped Workstation Layouts – Many workstations now have a horseshoe shaped layout that allows supervisors to quickly monitor all of their employees and respond to requests for assistance.

Adjusted Worksurface Depths – Many workstations have been modified to give employees their own defined space. Concave work tops have also gained in popularity since they help draw in an employee to the workstation through the extending side panels.

Collaborative Workspaces – Many call centers are now incorporating lounge areas into their floor plans. They provide an comfortable and informal location for employees to discuss ideas and work from a computer. They also do not tend to replace the break rooms, but supplement them.

Popular Panel Heights – Most panels are now between 42 inches to 55 inches. A panel that is 42 inches high will allow the supervisor to see the employee’s face, while a panel that is 46 inches high covers the mouth but not the eyes.

Mesh Back Chairs – Mesh chairs provide an additional level of comfort to employees due to their increased breathability in the back and their ability so conform to a person’s specific body shape.

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