Latest Contact Center Floorplans

By Neil Zawacki
Updated: August 17, 2011

Latest Contact Center Floorplans

Interior Concepts, a company that specializes in call center furniture, has released a white paper that describes some of the most popular floorplans and furniture being used by contact centers. Highlights included:

U-Shaped Workstation Layouts – Many workstations now have a horseshoe shaped layout that allows supervisors to quickly monitor all of their employees and respond to requests for assistance.

Adjusted Worksurface Depths – Many workstations have been modified to give employees their own defined space. Concave work tops have also gained in popularity since they help draw in an employee to the workstation through the extending side panels.

Collaborative Workspaces – Many call centers are now incorporating lounge areas into their floor plans. They provide an comfortable and informal location for employees to discuss ideas and work from a computer. They also do not tend to replace the break rooms, but supplement them.

Popular Panel Heights – Most panels are now between 42 inches to 55 inches. A panel that is 42 inches high will allow the supervisor to see the employee’s face, while a panel that is 46 inches high covers the mouth but not the eyes.

Mesh Back Chairs – Mesh chairs provide an additional level of comfort to employees due to their increased breathability in the back and their ability so conform to a person’s specific body shape.

Featured Research
  • The Contact Center Conquers the Cloud

    Contact Centers have come a long way over the past few decades. Learn how this important asset has evolved into the cutting-edge offerings of today. more

  • Contact Center Software on a Budget

    Although contact center software is necessary for a modern contact center, it can be outrageously expensive. Many companies find that their budget bloats during the implementation process. more

  • The New 2016 Contact Center and Call Center Comparison Guide

    Your contact center and call center represent your business. With the right software, you can make a positive impact on your customers and clients. Are your customer service teams and sales teams setup for success with the latest tools? Find out with our guide. more

  • Contact Center Software Cost Guide

    The success of your contact center depends just as much on the software you use as it does on the performance of your agents. Selecting the right software could mean the difference between success and failure for your business. more

  • Implementing Web Chat in Your Contact Center

    Although contact centers used to be synonymous with call centers, those days are now behind us. More and more companies are now providing customers with the option to contact customer service representatives through web chat. This is a win-win. Customers receive service that better meets their needs, and companies reap the benefits of satisfied customers. more

Related Articles