M5, a leading Unified Communications and hosted IP telephony provider recently acquired call center software innovator Callfinity.
Via this new acquisition M5 will now be able to offer medium-sized corporate clients advanced IP contact center tools via hosted solutions.
Callfinity is a call center innovator, meaning that M5 now has a new lineup of hosted services to add to their burgeoning IP telephony portfolio. This smart move was well-timed as industry-leading companies scramble to acquire top cloud-based innovators.
M5 will also gain great call center expertise through a talent acquisition, including Callfinity's CTO Patrick Conroy who will stay on with M5 to work on bringing Callfinity's toolsets to M5's existing clientele. M5 also gains Callfinity President and CEO Jeff Valentine, who will be M5's new President of Product Marketing.
"In acquiring Callfinity, we're acquiring a powerhouse combination of great contact center technology and contact center experts," said Dan Hoffman, M5 CEO. “Callfinity’s intuitive contact center interface will augment our hosted, managed VoIP offering.”
M5 are now expected to attack the mid-sized market space with this new offering of advanced call center tools from Callfinity.
Callfinity grew from promising beginnings in 1999 to being ranked 705th on Inc.'s list of the top 5000 fastest growing companies in America.
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