New Hosted Contact Center Platform from Telcentris

Solution now available to Telcentris’ channel partners

By Sheila Shanker
Updated: March 28, 2011

New Hosted Contact Center Platform from Telcentris

A leader in Internet communications, Telcentris, announced the launch of  its new “Hosted Contact Center” at the Channel Partners Conference and Expo on March 2011. This new platform, which offers many useful features, allows for inbound and outbound call center management -- all based on the cloud. The Hosted Contact Center system offers the following features:

Inbound automatic call distribution -- Allows for caller validation, call forwarding and other advanced routing functions, such as self-service voice response, geographical call routing and skills-based distribution.

Outbound predictive dialing – Handles thousands of simultaneous calls, unlike old systems.

Call monitoring and recording – Supports inbound and outgoing calls, including real-time statistics and reporting.

Customer relationship management – Offers enhanced features, such as ease of integration, live chat, reverse matching, unlimited queues and event-based messaging.

Telcentris offers both hosted contact center and hosted IP-PBX systems, allowing for centralized billing, support and a central point of contact for all business phone systems requirements. It is a good option for small and midsize business because the Hosted Contact Center is affordable, not requiring complicated phone lines or equipment -- it uses the Internet and most of the equipment is kept and maintained offsite. Another interesting aspect of this system is that  firms can use it to conduct surveys and telemarketing, not just to manage inbound calls.

The hosted contact center, a marketable platform with many enhanced features, is available to channel members starting at a 20 percent commission.

Featured Research
  • Can Gamification Improve Contact Center Performance

    We have all heard the phrase "all work and no play". Well, would you believe us if we were to tell you that by implementing gamification you can INCREASE contact center engagement, morale, and overall performance? Spoiler alert: 89% of contact center employees believe that a point system within their contact center would boost their engagement! more

  • 10 Steps for Creating an Accurate Call Center Forecast

    While other customer service channels are gaining traction, phone support is still one of the most HEAVILY used customer service communication methods. Now what does this mean for YOUR business? We answer that question and more in our latest paper which discusses the importance of knowing call volumes, peak call times, and industry trends so YOU can accurately staff your call center to handle all your clients demands. more

  • Are You Getting an A for Effort?

    It isn't too much of a stretch to think that when customers contact your business, they are looking to solve their problem with minimal fuss. With the wide variety of options now at the customer's fingertips it is ESSENTIAL that we not only act personably when they contact our businesses, but also solve their problems quickly, efficiently, and with minimal effort required on their end. This white paper dives into how you can ensure that your business is able to measure and manage customer effort so that you can build brand loyalty and increase profits. more

  • [Infographic] 8 Signs Its Time to Update Your Call Center Software

    Most people don't realize they need to change until it's too late. Let us help you avoid having your business fall into that trap. While there are upfront costs that are associated with updating your call center software, the payoff in customer satisfaction and loyalty will more than alleviate those concerns. more

  • The Benefits of Multilingual Support in the Contact Center

    As of 2017, there’s not a contact center on the planet that doesn’t stand to benefit from offering multilingual support. Furthermore, the benefits are more plentiful than you might’ve thought … Clearly, scaling and engagement opportunities are strengthened, but have you considered your company’s perception, customer loyalty and savings? more

Related Articles