New Hosted Contact Center Platform from Telcentris

Solution now available to Telcentris’ channel partners

By Sheila Shanker
Updated: March 28, 2011

New Hosted Contact Center Platform from Telcentris

A leader in Internet communications, Telcentris, announced the launch of  its new “Hosted Contact Center” at the Channel Partners Conference and Expo on March 2011. This new platform, which offers many useful features, allows for inbound and outbound call center management -- all based on the cloud. The Hosted Contact Center system offers the following features:

Inbound automatic call distribution -- Allows for caller validation, call forwarding and other advanced routing functions, such as self-service voice response, geographical call routing and skills-based distribution.

Outbound predictive dialing – Handles thousands of simultaneous calls, unlike old systems.

Call monitoring and recording – Supports inbound and outgoing calls, including real-time statistics and reporting.

Customer relationship management – Offers enhanced features, such as ease of integration, live chat, reverse matching, unlimited queues and event-based messaging.

Telcentris offers both hosted contact center and hosted IP-PBX systems, allowing for centralized billing, support and a central point of contact for all business phone systems requirements. It is a good option for small and midsize business because the Hosted Contact Center is affordable, not requiring complicated phone lines or equipment -- it uses the Internet and most of the equipment is kept and maintained offsite. Another interesting aspect of this system is that  firms can use it to conduct surveys and telemarketing, not just to manage inbound calls.

The hosted contact center, a marketable platform with many enhanced features, is available to channel members starting at a 20 percent commission.

Featured Research
  • Best Practices for Contact Center Quality Assurance

    A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more

  • How to Make Your Contact Center More Efficient

    There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more

  • How Analytics Can Improve Your Call Center

    Do you know that 40% of contact centers have no data analysis tools, despite analytics being voted the top factor to change the shape of the industry within the next five years? This guide will outline the importance of call center analytics, and explore the many ways that analytics can help you improve your call center on every level. more

  • 8 Signs It's Time to Update Your Call Center Software

    Technology is always improving to meet the needs and expectations of businesses and customers alike. To make sure you’re providing the service your customers require and deserve, it’s vital to use up-to-date software solutions that fully support your customer service needs and company expansion goals. more

  • How Contact Center Software Increases Customer Loyalty

    Customer loyalty is essential to the long-term health of any business, whether B2B or B2C. Oftentimes, the factors that contribute to customer loyalty are intangible ones related to the quality of customer experience. more

Related Articles