Xima Chronicall Solution Now Rated "Avaya Compliant"

By Neil Zawacki
Updated: April 29, 2011

On April 21, 2011, Xima Software announced that the Xima Chronicall Solution was now fully compliant with Avaya IP telephony solutions. This new development means that small businesses can quickly add an assortment of improved capabilities to their networks without having to spend the time and money it normally takes to replace their current infrastructure.

The Xima Chronicall Solution is a call history and reporting suite that shows how personnel resources are being utilized at a company at any specific point or time period. The software also has a Cradle to Grave View that allows companies to identify and quantify historical calls and recordings, and the ability to produce more than eighty detailed reports, charts, and graphs.

Xima Software was able to achieve full compliance for the software platform through the Avaya DevConnect program. This is a special initiative designed to create and market products that can securely interoperate with all manner of Avaya technology. Standard membership is free and includes access to SDKs and developer tools, API documentation, and training materials for the different products.

Xima Software is a gold member of the program, so they were able to submit the Xima Chronicall Solution for compatibility testing at the Avaya Solution Interoperability and Test Lab. The Avaya engineers proceeded to develop a comprehensive test plan for the software and were able to determine that it was fully compatible with Avaya IP Office Release 6.1.
 

Featured Research
  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • Tips and Tools for a Positive Contact Center Environment

    When it comes to stressful environments within the business world, it is no secret that the contact center frequently makes the list of one of the most stressful. This elevated level of stress leads to high agent attrition rates, and thus subsequently additional costs on your business to find, hire and train new employees. more

  • 10 Tips for Scaling Your Contact Center Solution

    You might think that scaling your contact center involves just hiring more agents. While that might be the super simple solution, it isn't necessarily the correct one. As with any other aspect of your business, it is imperative to take the time to figure out what exactly your contact center will need in order to perform at its best. more

  • The 12 Vital Skills of Successful Contact Center Agents

    It's no secret that contact center agents have one of the most demanding jobs around. On a daily basis they are interacting with angry and stressed-out customers and working with them to explain technical details while fulfilling administrative duties. When looking to implement or update a contact center, there are certain practices to avoid and certain practices to make sure to implement if you want your business to find success. more

  • Cloud Contact Center

    Chances are you've thought of investing in a cloud-based contact center, and rest assured you aren't alone. The cloud-based contact center market is predicted to grow at an annual rate of 23.6% from $5.43 billion in 2016 to $15.67 billion by 2021. There are significant advantages to utilizing a cloud-based contact center and these range from cost benefits, functionality, and strategic value. more

Related Articles