Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data. With Oracle CRM, your company owns the single best tool for customer success—accurate information.
Oracle CRM reviews | Oracle CRM white papers
Over 50 CRM-Specific Applications
From precisely measuring marketing campaigns to automatically dispatching field technicians to remote locations, Oracle has more than 50 CRM-specific applications that help you address every phase of your CRM cycle. Find out more: Oracle Sales, Oracle Services, Oracle Marketing.
A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more
One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more
This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more
Q: I'm buying a new CRM for my call center. It's a huge call center a...
Q: I think my business would benefit from a project management software, but ...
Though CRM solutions pile on the bells and whistles in an effort to attract cust...
For years, SMBs thought that CRM systems were meant only for enterprise business...
As you probably already know, the use of social media is critical to any busines...
IRVINE, 3/15/16 - Episerver™, a leading provider of digital marketing, content management and digital commerce solutions, today announced it is one of... more
There are various reasons why using an online business intelligence application is a good choice. But the prices are steep and often a major obstacle ... more
SYSPRO,today announced that SYSPRO Enterprise Resource Planning (ERP) software has been selected by Ameri-Fab LLC to facilitate operational enhanceme... more
10/7/2015 - Amazon Web Services launched Amazon QuickSight at the AWS re:Invent event, a cloud-powered business intelligence service that makes it eas... more