Vocalocity Integrates with SugarCRM to Enhance On-Demand CRM Solution

Updated: June 08, 2012

Vocalocity Integrates with SugarCRM to Enhance On-Demand CRM Solution

Vocalocity, the fastest-growing provider of voice over IP (VoIP) phone service for small- and medium-sized businesses, announced a new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company .The announcement was made at SugarCRM’s 6th annual SugarCon event, an annual customer, user and partner conference being held April 23-26, 2012 at The Palace Hotel in San Francisco, California.

This unique integration matches an incoming or outgoing call through any Vocalocity phone with data in a customer’s SugarCRM system to automatically track call history and display critical information.

“Our Vocalocity Desktop application equips users with business-class tools to better communicate with callers. With our SugarCRM integration, our customers will be able to more efficiently connect to client or prospect data to build relationships and close sales,” said Jonathan Alexander, vice president of engineering at Vocalocity. “Our partnership with SugarCRM has allowed us to deliver a critical time-saving utility to growing companies, and makes the already easy-to-use SugarCRM system even more fluid.”

“Vocalocity’s focus is on delivering a hosted phone solution to help growing businesses realize their potential, and we are glad to be aligned with a company dedicated to workplace efficiency and cloud-based, business-class products,” said Clint Oram, CTO, VP of product strategy and co-founder of SugarCRM. “Our mission is to empower organizations to gain and retain customers through efficiency, and the SugarCRM and Vocalocity Desktop integration enables users to collect the right data with each phone call, furthering the customer experience and driving productivity.”

This integrated solution supports the mission of small call centers, telesales, and customer support teams by combining the contact management features of SugarCRM with the call center features of Vocalocity. The business VoIP plug-in is compatible with Windows and Mac operating systems, and is available immediately.

Featured Research
  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • CRM and Contact Center Integration

    One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more

  • CRM Providers Comparison Guide

    As more businesses recognize this value, the amount of CRM vendors is expanding quickly. There are well over 100 available in 2017. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • Your Guide to Social Customer Service

    Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more

  • A Guide to Selecting a Customer Portal for your CRM

    This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more

Related Articles