Vocalocity Integrates with SugarCRM to Enhance On-Demand CRM Solution

Updated: June 08, 2012

Vocalocity Integrates with SugarCRM to Enhance On-Demand CRM Solution

Vocalocity, the fastest-growing provider of voice over IP (VoIP) phone service for small- and medium-sized businesses, announced a new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company .The announcement was made at SugarCRM’s 6th annual SugarCon event, an annual customer, user and partner conference being held April 23-26, 2012 at The Palace Hotel in San Francisco, California.

This unique integration matches an incoming or outgoing call through any Vocalocity phone with data in a customer’s SugarCRM system to automatically track call history and display critical information.

“Our Vocalocity Desktop application equips users with business-class tools to better communicate with callers. With our SugarCRM integration, our customers will be able to more efficiently connect to client or prospect data to build relationships and close sales,” said Jonathan Alexander, vice president of engineering at Vocalocity. “Our partnership with SugarCRM has allowed us to deliver a critical time-saving utility to growing companies, and makes the already easy-to-use SugarCRM system even more fluid.”

“Vocalocity’s focus is on delivering a hosted phone solution to help growing businesses realize their potential, and we are glad to be aligned with a company dedicated to workplace efficiency and cloud-based, business-class products,” said Clint Oram, CTO, VP of product strategy and co-founder of SugarCRM. “Our mission is to empower organizations to gain and retain customers through efficiency, and the SugarCRM and Vocalocity Desktop integration enables users to collect the right data with each phone call, furthering the customer experience and driving productivity.”

This integrated solution supports the mission of small call centers, telesales, and customer support teams by combining the contact management features of SugarCRM with the call center features of Vocalocity. The business VoIP plug-in is compatible with Windows and Mac operating systems, and is available immediately.

Featured Research
  • Making the Case for a New CRM

    Did you know that having an outdated CRM is just as bad as not having one at all? Do you find yourself working even just a little too hard to make your current CRM work to maintain your contacts and relationships? While it is increasingly more difficult to reduce customer churn, modern CRM tools are much more powerful and provide much more opportunity to develop stronger relationships with your clients that can provide more stability and revenue to your company and bottom line. more

  • Don't Make These 10 CRM Mistakes

    Finding and buying a CRM is exciting. It is also quite daunting as you want to be as prepared as possible so as to avoid making a costly mistake. We have seen that many businesses fail when implementing a CRM, as they repeatedly make the same errors over and over again. more

  • The 2017 CRM Comparison Guide: Q2 Edition

    If you’re in the market for CRM software, we’ve got good news. We’ve updated our CRM comparison guide for Q2. more

  • Are You Using These 8 CRM Features?

    One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you. more

  • 2017 CRM Software Cost Guide

    Would you believe that 89% of businesses expect to compete primarily on customer service in the upcoming years? With that in mind, it’s no surprise that CRM software is becoming such an integral part of business operations. But not all solutions are created equally, especially when it comes to the value they deliver to your business. more

Related Articles