There are few surprises in the list of The Top 50 Best Global Brands of 2009. But with the economy a veritable see-saw over the past year, it's interesting to see how brand values fared vs. the valuation of the companies themselves. Although the United States was hit hard by the crash of its financial markets, it's clear to see that the country dominates the list with the most top global brands. For a description of the basis of these conclusions, check out the methodology and the brand value equation.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more