In a battle of the billionaires, Larry Ellison of Oracle and Marc Benioff of Salesforce.com squared off over competing visions of the cloud computing market. The battle started with Ellison canceling Benioff's OpenWorld keynote address and ended when Benioff staged a PR coup by holding his talk anyway at an alternate location across the street from the Oracle show.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more