Our Q3 2010 Index, based on September survey data collected by Focus.com, shows a general upward trend in optimistic sentiment, as well as a steadily rising trajectory in revenue, profitability and headcount. While data suggests Small Businesses are slower to recover than Larger Businesses, half of the respondents (of all sizes) project their businesses will be strong or very strong in 2011. Nonetheless, businesses identify major challenges in the uncertainty of the economy and a lack of demand. Thus it follows that most business respondents are prioritizing Sales (functions, personnel, technology, etc.) as their most critical investment. Why? Businesses see the most direct opportunity in turning existing prospects into customers as well as developing new products, services and markets.
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more