Our Q3 2010 Index, based on September survey data collected by Focus.com, shows a general upward trend in optimistic sentiment, as well as a steadily rising trajectory in revenue, profitability and headcount. While data suggests Small Businesses are slower to recover than Larger Businesses, half of the respondents (of all sizes) project their businesses will be strong or very strong in 2011. Nonetheless, businesses identify major challenges in the uncertainty of the economy and a lack of demand. Thus it follows that most business respondents are prioritizing Sales (functions, personnel, technology, etc.) as their most critical investment. Why? Businesses see the most direct opportunity in turning existing prospects into customers as well as developing new products, services and markets.
You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more
Among all of the business software applications necessary for business operations, ERP is undoubtedly one of the most important. Making the wrong selection can have a disastrous impact on your accounting, manufacturing, and supply chain. With so much at stake, it is crucial to make a well-informed decision. more
Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more