Each year as the holiday shopping season gets into full swing there are certain key dates on which retailers anticipate higher sales volume. Some people mistakenly believe that Black Friday is the biggest online shopping day of the year. However, the biggest online shopping day is not Black Friday, nor is it the famed Cyber Monday. Online retailers see increased sales in the 15-day lead-up to December 25 and while the biggest online shopping day of the year is generally a Monday, it's never Cyber Monday. Although Cyber Monday may not generate the most sales of the year, it is important as a key indicator of how consumers will spend for the remainder of the holiday season.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more