The state of the Internet shows definite trends that should influence the way people do business online. Email, once the epitome of digital communication, has been swamped by spam. With only about one out of every ten email messages legitimate, there's no wonder it is a dying medium.
Fueled by more affordable registration costs and hosting plans, the number of Web sites and domain names continues to increase, but not as quickly as the number of Internet users.
Social networking continues to rise, but the trend shows a shift away from the United States. Americans represent less than one-third of all Facebook users, suggesting that businesses need to focus on international users when looking for new revenue streams.
Content online is also changing. Although images and photos continue to be hot, the real growth seems to be in online video where six times as many users watch videos than upload them.
Overall, businesses continue to face challenges of applying these Internet statistics to boost their bottom line.
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
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Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more