The state of the Internet shows definite trends that should influence the way people do business online. Email, once the epitome of digital communication, has been swamped by spam. With only about one out of every ten email messages legitimate, there's no wonder it is a dying medium.
Fueled by more affordable registration costs and hosting plans, the number of Web sites and domain names continues to increase, but not as quickly as the number of Internet users.
Social networking continues to rise, but the trend shows a shift away from the United States. Americans represent less than one-third of all Facebook users, suggesting that businesses need to focus on international users when looking for new revenue streams.
Content online is also changing. Although images and photos continue to be hot, the real growth seems to be in online video where six times as many users watch videos than upload them.
Overall, businesses continue to face challenges of applying these Internet statistics to boost their bottom line.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more