The US workforce is aging as those who have jobs tend to keep them longer. Many Americans now continue working to and beyond age 65 out of necessity. Fresh graduates who are able to find jobs often start out in management positions and are very likely to have employees much older than themselves. A recent survey of people who work for younger bosses shows that the older a worker is, the less likely age difference is to be a problem.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more