5 Features You Might Need with Conference Calling

By Charron Conley
Updated: December 06, 2013

5 Features You Might Need with Conference Calling

In the past, business conference calling with all of its features was something that only big business could afford. Today conference calling is available to businesses of all sizes. Whether used by a corporate manager with 500 active users or a freelancer needing an occasional conference call, there are tools that can make every part of the experience enhanced and more efficient.

5 key features to consider:

Participant List

With this feature moderators are allowed much more control on what access each participant will have. Generate a preapproved list of participants who are allowed to join the teleconference. As operators join people to the conference, they check the list so only approved persons are allowed. This feature makes your voice conference highly secure. Designated users can also be given special access privileges to specific account

Digital Recording

A key feature that can help both small and large businesses is digital recording. This allows conference calls to be recorded and replayed at any time. Additionally, calls can be listened to at any time during the conversation by a superivsor or manager. There are features such as play, pause, rewind and fast-forward as well as raise and lower the audio to review and experience the recording at the most convenient time.

Desktop Controls

These controls allow the conference call to be regulated by your computer. This allows the moderator to mute and un-mute particular lines, view all participants on the call, enable or disable recording and many other options all with a click of their mouse. Also, see which employees are in the call at all times with attendance tracking. The entry and exit tones that normally interrupt a conference call when a participant has dropped off a call will also be eliminated.

Sub-Conference

In this feature speakers and VIP guests join the call a few minutes early and the operator will create a sub-conference for last minute preparations. The audience will not be able to hear, but will be updated intermittently by the operator regarding call start time.

Question and Answer

Perfect for large calls, this feature allows full function to have live question & answer sessions. All participants can be muted for presentation (speech) mode, and then selectively un-mute a particular line when there is a question. Participants "raise their hand" by simply pressing *1 on their telephone keypads, and the moderator then selects to un-mute their line. This feature gives total control and professionalism of an expert.

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