Alcatel-Lucent Simplifies the OmniPCX Office R8.0 Offer

By Neil Zawacki
Updated: May 13, 2011

Alcatel-Lucent Simplifies the OmniPCX Office R8.0 Offer

Alcatel-Lucent has released a new version of OmniPCX Office for small and mid-sized businesses. This updated solution has a much more powerful CPU with native VoIP support, as well as several new features and an increased capacity level that can support up to 32 active call center agents at the same time.

Some of the major changes of the product include:

  • New Packages – They now have four hardware packages for OmniPCX Office and three for the Extended Communication Server (ECS). These comprehensive packages provide users with shared internet access and enhanced security, email, remote access, and unified communications.
  • Hardware Changes – The CPU now comes with direct support for 16 VoIP channels and up to four hours of voice mail. It also allows for multiple greeting languages and music to be played when a caller is on hold.
  • Contact Center Redesign – The solution has a new graphical interface for the Agent Assistant and Supervisor Console applications. The contact center can also now support eight call center supervisors (as opposed to the previous one to four), 20 greeting messages (instead of eight) and 200 PIMphony sessions (instead of 25 to 75).
  • Multi-tenant Feature – Up to four businesses can now share the solution and have their individual users, greeting messages, and music on hold. This can greatly reduce the cost of ownership for small businesses that have working relationships with nearby companies.
Featured Research
  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more

Related Articles