American Support wins 2011 Stevie Award for Cable Industry Contact Center Solution

By Kristine Hegglin
Updated: February 28, 2011

The Stevie Award

American Support provides support services for video, voice and data companies. During banquet in Miami, Florida on February 21, 2011, American Support was presented with the Stevie Award for New Cable Industry Contact Center Solution. The Stevie Award was presented to American Support in recognition of the company’s Cable Customer Care Solution. The Stevie Award is handed out to honor organizations with exceptional workplace performance. American Support’s developed the Cable Customer Care Solution to further efforts to enable businesses to use one hundred percent American customer support services.

American Support

American Support has a completely American workforce. They are located in Chapel Hill, North Carolina. American Support’s goal is to “help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country”. American Support offers three services to customers across the United States, which are:

  • Subscriber Management
  • Customer Service
  • Technical Support

With more than four hundred cable systems located in twenty-nine states, American Support is doing quite well for itself and for the American people.

Featured Research
  • The New SMB Phone Systems Comparison Guide

    Does your small or medium-size business need a new phone system? Then you're in luck! Our new, updated comparison guide helps you cut through superfluous information and narrow down your list of solution providers. Get the latest data on phone system features, pricing, and performance metrics in an easy-to-use format. more

  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

Related Articles