AT&T Signed Up Cusotmers For Services Without Consent

By Jerry Olsen
Updated: September 22, 2011

AT&T Signed Up Cusotmers For Services Without Consent

Phone cramming, a predatory practice that’s been around for almost 30 years, is on the rise in the U.S. Since then, it has grown to a multibillion-dollar business, preying on millions of innocent Americans.

The insidious problem of crammed charges on phone bills is often hidden from plain sight to the consumer. For example, these charges are often camouflaged with official sounding names of phone bill providers. Several victims wrote letters to DailyFinance, complaining of outlandish charges on their phone bills.

One such victim (whose name is anonymous) said that her mystery scam was titled, “long distance access charge.” Another victim said she was being charged $19.95 for “distribution services,” and an additional $61.15 for “general services.”

Seemingly legitimate companies continue to add charges to unknowing phone subscribers, and these crammed charges are difficult to pinpoint on a crowded phone bill.

One victim said a fictitious company named USBI has been cramming his phone bills since the year 2000, overcharging him a grand total of $3,000 during that period.

According to the Federal Communications Commission (FCC), consumers are required to agree to any charges incurred on their phone bill. But the problem is that phone crammers have come up with a workaround in which they sign up potential customers under false pretenses.

For example, phone crammers often call customers, forcing them to agree to extra charges on their phone bill without even knowing the full details of the transaction. After a quick phone call from a fast-talking telemarketer, the victim is inadvertently charged an additional $50 on his or her phone bill.

When it comes to dealing with phone crammers and unwanted charges on your phone bill, the best route is to contact your phone service provider directly in order to resolve the problem. If that doesn’t work, try contacting the FCC for further resolution.
 

Featured Research
  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more

  • The New 2017 Phone Systems Comparison Guide

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more

  • 8 Common Pain Points UC Eliminates

    Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more

Related Articles