Avaya Helps Small and Mid-Size Companies 'Think Big' with Enhanced Collaboration Products, New Innovations

By Robin Wilding
Updated: June 20, 2011

Avaya Helps Small and Mid-Size Companies 'Think Big' with Enhanced Collaboration Products, New Innovations

Avaya, is the small- and medium-sized business leader in collaborative systems, software and services because of additions to their portfolio--like the one unveiled recently at their partner conference. The company dubbed their new release the Avaya IP Office 7.0 suite. This new set of tools offers Avaya's 30 million users increased savings, a richer user experience, and stronger collaborative tools.

In addition to the new tool set being offered to Avaya's long list of customers, Bell Canada and Verizon be added to the list of clients, as both of which will now offer Avaya IP Office 7.0 to their millions of small and medium business customers.

After acquiring Nortel Enterprise Solutions (NES) in 2009, Avaya will incorporate NES IP and digital phones into their lineup, along with their new release of Avaya IP Office 7.0. This is good news for NES's 14 million users, who will now have access to the collaborative tools in Avaya's lineup—tools that will save NES customers 40-60 percent off the price of their former services. And, of course, this was equally as good of news for Avaya who have gained 14 million users.

"Avaya has done a great job of bringing the features of our existing Nortel phones to the Avaya IP Office platform, which makes the transition easier,” says Howie Gold, director of IT for The Agency Group.

Added into Office IP 7.0 is an expanded portfolio of multimedia collaborative tools, including touchscreen desktop phones and visual voicemail. Other capabilities included in the suite are call recording via SD card, HD videoconferencing for desktops, wide-band audio, and uber-fast USB connectivity.

During this came partner conference Avaya also announced their future plans to release a new product called the Avaya Flare Experience—so stay tuned. 

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