In June 2011, Avaya showcased a new hospitality innovation for hotels, casinos and hospitality vendors known as Avaya Mobile Device Checkout. The public demonstration took place in at HITEC 2011, a technology expo and industry conference that is dedicated to the hospitality industry.
Avaya Mobile Device Checkout is a mobility solution for hotel workers that greatly speeds up the collaboration process by eliminating complicated login procedures. Hotel employees simply swipe the barcode on their mobile device at the beginning of each shift, and the system assigns the device a unique phone number based on their specific role. Employees can also be viewed on a visual map at any time through a location tracking system.
Avaya also announced that it had acquired Hotel Ignacio of St. Louis, MO as a new customer. Hotel Ignacio is set to install the Avaya Guest Media Hub in all of 50+ of their hotel rooms so their customers will gain simplified access to hotel information and recommendations. The touchscreen media system will allow customers to view room service menus, review their hotel bill, checkout of their room, and watch videos of restaurants and local attractions.
John Dalton, the general manager of Hotel Ignacio, spoke briefly about the new hospitality system. He said that he believed the Avaya Guest Media Hub will improve the customer experience by opening up new avenues for content and providing user-friendly capabilities to guests.
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