Unified Communications and Collaboration; these terms are likely to be with us for many years to come in the world of steadily more integrated business communications. Avaya's announcement of 31 January, 2011 to tell us their Aura IP platform for businesses is now compatible with IBM Lotus Notes and Sametime, is an extension of an IBM / Avaya relationship of some years. While “unified communications” and “collaboration” usually refer to integrating communications functionality within an organization, hardware and service vendors must also unify and collaborate to keep their offerings competitive and extend their markets.
IBM gains access to Avaya customers with business communications systems built on the Avaya Aura platform, Avaya gains by becoming a somewhat more significant player in the IBM business consulting services bag of tools, and benefits from IBM's strength in the global corporate market.
An additional benefit to IBM may be the extension of Lotus Notes and Lotus Sametime environments in new directions. Lotus Notes, a “graybeard” product in the world of integrated individual communications, faces significant pressure from newer solutions offered by Microsoft and Google, among others.
Avaya also hopes to gain greater visibility for their proprietary hardware / software user tool with the rather grandiose name, the Avaya Flare Experience. Available now on the Avaya Desktop Video Device, the Flare Experience will also support the Lotus user environment.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...