Black Box Recognized by ShoreTel for Outstanding Customer Satisfaction

Updated: January 05, 2011

PITTSBURGH--(BUSINESS WIRE)--Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications, data infrastructure, and product solutions, announced today that it has been recognized by ShoreTel for outstanding achievement in customer satisfaction for the reporting period from July 1, 2009 through June 30, 2010 with an average score of 94.6 out of 100.

“The score reflects a world-class level of professionalism and customer care in network assessment, system design, project management, end-user training, and post-sale follow-up as reflected in the ShoreTel customer satisfaction surveys conducted by an objective third party during that period,” said John W. Combs, ShoreTel Chief Executive Officer. “It is partners like Black Box that ensure that our customers are not only satisfied, but are delighted with ShoreTel products and services.”

As a partner of ShoreTel, Black Box helps customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, and training and support.

“This recognition further confirms the commitment that all Black Box Team Members have to continually provide the best customer service in the industry,” said Terry Blakemore, Black Box’s president and chief executive officer. “We look forward to continuing to grow on a national basis with ShoreTel.”

About Black Box

Black Box is a leading technical services company dedicated to designing, building, and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.

Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.

Featured Research
  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more

  • The New 2017 Phone Systems Comparison Guide

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more

  • 8 Common Pain Points UC Eliminates

    Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more

Related Articles