Fueled by low monthly service charges and negligible long distance fees, broadband Voice over Internet Protocol (VoIP) telephony has experienced an enormous surge amongst small and home-based businesses. Recent research suggests that the future of business telephone service for small (100 or fewer employees) and home-based businesses will trend even more heavily toward broadband VoIP services.
New research from the well known market research firm In-Stat projects an 83 percent increase in broadband IP telephone service usage amongst small and home-based businesses between now and 2015. VoIP usage in general amongst businesses of all sizes is projected to increase by more than 50 percent over the same time period.
Broadband VoIP telephony offers a number of advantages for smaller businesses in that it is generally extremely cost effective and carries little in the way of additional fees for long distance or other charges. The drawbacks for business use of broadband VoIP telephone service are found in the lack of scalability and quality of service (QoS). Most enterprise and medium sized businesses require a degree of scalability and service level agreements (SLA’s) that are not present with many broadband VoIP services.
The rise of broadband VoIP telephone service remains in-line with related internet based technology use for business. Related research also shows an anticipated 6 percent growth in enterprise level spending on IT and telecom services in general through 2011.
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