Business VoIP Provider Buyer Guide

Compare leading Business VoIP Providers for your company

By Neil Zawacki
Updated: June 20, 2011

Picking a VoIP provider can be a complicated task for a small business. There are hundreds of vendors on the market, and they offer a wide range of different products and features. This buyer’s guide will provide several tips for you to keep in mind during the selection process.

Important Features

You generally want to make sure the VoIP provider offers the following features with their phone system:

  • Auto-Attendant
  • Call Forwarding
  • Voicemail
  • Call Waiting
  • Fax Capability

These features will help small businesses to present a professional demeanor and serve the general needs of the company. If the phone system doesn’t have them available, you should probably move on to the next provider.

Training/Management

You may need to train your employees how to use the VoIP phone system. They function quite a bit different than traditional phones, and some of the special features may take a while to get used to. The manager will also need to understand how to properly administer the phone system. Many VoIP providers will offer this training for free as part of the overall sale package. If they don’t, you will need to factor it in when trying to determine the total cost of the system.

Security Issues

You should also keep a few security concerns in mind before making your decision. You definitely want the VoIP phone system to have password protection and secure firewalls to defend you from hackers and denial of service attacks. It’s also a good idea to select a provider that offers full data encryption, so people won’t be able to access your information as it is sent over the internet.

You can learn more about choosing a VoIP provider by filling out the contact form below. We have several buyer’s guides on our website that are highly informative and completely free.

Featured Research
  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • The Best Business Phone Systems in 2017

    71% of people say they are more creative of people when they are able to collaborate on teams. Collaboration is essential to business success and has never been more impactful than today. As the number of conversations outside of face-to-face meetings and travel increases, it is important for you to invest in a phone system that will allow your business to flourish. more

  • The Future of VoIP Security

    Looking to invest in a VoIP system? With the fantastic strides that have occurred in communication technology one thing to keep in mind is there has also been an increase in concerns surrounding security. As an example of this, in the third quarter of 2016 alone, there were over 18 million malware samples captured. more

  • Impressive VoIP Features for Business Growth

    Great communication is an important building block of business success. Let this sink in, through a simple internet connection, you can connect with people around the globe, from where you are at that moment. All of this is possible with a VoIP phone system, and if you don't have one you should be seriously be considering getting one. more

  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more