NEW YORK, Aug. 24 /PRNewswire/ -- NacTel (North Atlantic Communications), a leading provider of enterprise telecommunications and data systems has successfully installed and integrated a new state-of-the-art customer communications system for Drive Medical Design & Manufacturing, one of the fastest growing durable medical equipment companies in the world. Drive Medical needed a sophisticated feature set to serve its customers, and chose the ShoreTel UC system, a brilliantly simple unified communication (UC) solution based on its award-winning IP business phone system, installed by NacTel.
ShoreTel's unique distributed architecture offers an appliance-based network with built in N+1 redundancy, rather than a more complex server-based network. In a typical Nx2 or 2N network, equipment is typically doubled, which is expensive and highly inefficient. ShoreTel's easy-to-use management interface offers a single image across all appliances with distributed processing, so there is no single point of failure. By adding just one additional appliance — the "1" of the N+1 technology — any failure is handled, creating redundancy throughout the entire system.
As part of its all-in-one solution, Drive Medical chose the ShoreTel Enterprise Contact Center to link its corporate office in Port Washington, NY with four discrete locations in Hauppauge, NY, Pico Rivera, CA, Toronto, CANADA and Atlanta, GA, all with more than 200 users. The ShoreTel Enterprise Contact Center offers many features critical to boosting Drive Medical's sales, marketing and support effort including:
Drive Medical Chief Technology Officer Charles P. Chiodo explained what made the project successful. "The term partnership is so overused that I feel a little self conscious about using it but with NacTel, that's exactly what it was. NacTel became part of our team in every way. They introduced us to technology that we did not know existed, dramatically impacting the output of our very busy call center with 15,000 calls per month… improving the overall customer experience. And when our existing systems caused the inevitable glitch before we went live, NacTel was right there to help. Never did I feel that they were a vendor—they were always part of the team."
NacTel President Jamie Buswell commented, "We could see from the beginning that Drive Medical's business model demanded a more intelligent call center management system. As soon as we began outlining the capabilities of the ShoreTel Contact Center, to the Drive Medical team, their eyes lit up even more than when we explained how the appliance-based communications platform worked. It was extremely gratifying to see how we could impact a company's marketing effort that much."
For more information about NacTel and the ShoreTel system, contact Jamie Buswell at 516-756-9000 or e-mail Jamie at firstname.lastname@example.org.
Celebrating its 30th year in business NacTel (North Atlantic Communications) demystifies technology to deliver smart business solutions that make sense and satisfy budgets through a deep expertise of communication technologies, from modest key systems to enterprise networks to sophisticated call centers to Internet Protocol telephony and more. NacTel provides consulting, design, installation and ongoing service, specializing in designs that offer business continuation solutions that employ, redundancy, resiliency, route diversity, survivability and the wherewithal to keep all employees connected with "office anywhere" feature sets.
Since its inception in 1980, NacTel has conducted all business under a "trusted business partner" philosophy, offering a complete, full-service relationship that includes planning, products, services and top industry expertise. As part of this, NacTel customers have enjoyed a single point of contact for every telecommunications need, allowing NacTel to exercise a service commitment based on satisfying all customers, one at a time. For more information, visit www.nactelsystems.com.
Drive Medical is one of the fastest growing major manufacturers and distributors of durable medical equipment in the home healthcare, medical/surgical and rehabilitation markets in the United States. Drive Medical markets over 2,500 products throughout the world and has manufacturing and distribution facilities located throughout the United States, as well as in the United Kingdom, Germany, China, Taiwan, Romania and Canada. The company's mission is to manufacture and market world class products which focus on innovation, functionality and value to improve the quality of life and to promote independence for the individuals that use Drive Medical products. For more information, visit https://drivemedical.com.
Jamie Buswell--NacTel 516-756-9000
Andy Jacobs--Linx Communications 631-361-4400
Does your small or medium-size business need a new phone system? Then you're in luck! Our new, updated comparison guide helps you cut through superfluous information and narrow down your list of solution providers. Get the latest data on phone system features, pricing, and performance metrics in an easy-to-use format. more
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...