Business VoIP and UC are Better Off Hosted

Benefits to Moving On-Premise Solutions to the Cloud

By Sheila Shanker
Updated: July 05, 2011

Decisions, decisions.  Should you keep your VoIP and UC services in-house or move them to a hosted environment? These services utilize the latest technology using Internet and other devices to offer a centralized communication basis to a firm. Many businesses prefer to keep these systems in-house because of control, security and internal expertise. However, a recent report by Taylor (from Webtorials) and Metzler (from Ashton, Metzler & Associates) disagrees with the benefits of keeping VoIP and UC in-house. The report, "2011 Sourcebook for VoIP and UC Services," strongly suggests that using the cloud is the most efficient and effective way to take advantage of these services.

Small to medium size businesses can take advantage of rapid expansion capability, costs controls, flexibility and reduction of expenses by using the cloud and hosted environments. Specifically, IT costs can be very high, making in-house VoIP and UC services a very expensive proposition. By using an off-site situation, businesses don't need to buy a lot of hardware, except for endpoints, such as IP phones, network setups or improvements. Furthermore, costs related to hosted or cloud situations are predictable with no need to budget for repairs or system upgrades.

Be aware that in the hosted or cloud environment, you're sharing space and security may be an issue, and if so, specifically ask information about security measures with the provider. 

You can download the entire report at http://www.webtorials.com/content/2011/02/unified-communications-and-cloud-based-service.html

Featured Research
  • Is Your Phone System Meeting the Needs of Your Workforce?

    When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more

  • Why are Companies Still Using PBX?

    For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more

  • Top 15 Reasons You Should Upgrade to VoIP

    While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more

  • [Infographic] 16 Mistakes to Avoid When Buying a Phone System

    Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

Related Articles