Business VoIP and UC are Better Off Hosted

Benefits to Moving On-Premise Solutions to the Cloud

By Sheila Shanker
Updated: July 05, 2011

Decisions, decisions.  Should you keep your VoIP and UC services in-house or move them to a hosted environment? These services utilize the latest technology using Internet and other devices to offer a centralized communication basis to a firm. Many businesses prefer to keep these systems in-house because of control, security and internal expertise. However, a recent report by Taylor (from Webtorials) and Metzler (from Ashton, Metzler & Associates) disagrees with the benefits of keeping VoIP and UC in-house. The report, "2011 Sourcebook for VoIP and UC Services," strongly suggests that using the cloud is the most efficient and effective way to take advantage of these services.

Small to medium size businesses can take advantage of rapid expansion capability, costs controls, flexibility and reduction of expenses by using the cloud and hosted environments. Specifically, IT costs can be very high, making in-house VoIP and UC services a very expensive proposition. By using an off-site situation, businesses don't need to buy a lot of hardware, except for endpoints, such as IP phones, network setups or improvements. Furthermore, costs related to hosted or cloud situations are predictable with no need to budget for repairs or system upgrades.

Be aware that in the hosted or cloud environment, you're sharing space and security may be an issue, and if so, specifically ask information about security measures with the provider. 

You can download the entire report at

Featured Research
  • The New SMB Phone Systems Comparison Guide

    Does your small or medium-size business need a new phone system? Then you're in luck! Our new, updated comparison guide helps you cut through superfluous information and narrow down your list of solution providers. Get the latest data on phone system features, pricing, and performance metrics in an easy-to-use format. more

  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

Related Articles