For retail business owners and managers anytime is a good time to consider new solutions and processes to keep operations running smoothly and to ensure customer service is stellar. Selecting the right business telephone system is a perfect start, and voice over internet protocol (VoIP) systems can be a likely choice for retail stores’ needs, especially if reliability and cost effectiveness are vitally important for your store attaining a competitive edge and increasing profit margins.
VoIP systems are a boon for retailers of every size, even online retailers, which typically operate in environments requiring time-sensitive purchasing needs, sales development, and customer satisfaction, that is, if a retailer is to be truly competitive and responsive. Unlike traditional systems, VoIP offers voice and data convergence features that can be used for low-cost voice communication over traditional and mobile phones, desktop computers, laptops, VoIP-enabled bar scanners, and any other VoIP enabled device. VoIP telephones can be enabled for use with Bluetooth and similar technology allowing for wireless connectivity, thus increasing staff’s multitasking ability. To boot, VoIP scores high where increasing customer satisfaction is concerned because of its ability to transfer a voicemail to email helping to shorten response times. Imagine the power of providing this functionality for your customers who want to resolve a purchase issue, check on product or service availability, etc., not to mention the favorable impression your customers will derive. Additionally, CRM applications and VoIP systems are easily integrated providing superb customer details instantaneously.
It may not seem possible for a phone system comprising of flexibility and the latest in unified technology could also offer cost savings, but it does. For example, according to studies conducted by Nemertes Research a typical VoIP implementation can range from $525 per user for deployments over 1,000 users to $763 per user for deployments of 100 or less. You can read more about costs associated with VoIP hosted services and alternatives for retailers to consider before purchasing and installing VoIP equipment by downloading one of our guides.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more