Hosted VoIP Players

By Stan Baldwin
Updated: February 10, 2011

A hosted VoIP service relieves an organization of the technical and administrative burdens associated with employing the internet to provide phone services. If a business or other organization has a high speed, high-capacity internet connection there are a many companies able to support VoIP services over their line.

These companies offer their services in a manner similar to the business model established by the cellular telephone market. That is to say, most VoIP providers offer a home version and a business version. For each of these markets they offer a limited package and an unlimited package. Some also offer specific international packages and other specific “enhancements”. The geographic scope of coverage and the volume of usage, in addition to what can be a long list of features, are all included in combinations designed to appeal to different segments of each market.

Vocalocity

Vocalocity PBX offers businesses unlimited local and long-distance calling. You can keep your current number and a Web portal interface permits users and administrators to configure and manage their own services. Directory assistance (411) and emergency service (911) are also included.

8x8

8x8 Virtual Office offers four plans. Their most popular, Unlimited Extension, provides calling to the US, Canada, Puerto Rico and includes Guam, the US Virgin Islands, France, Spain, United Kingdom, Italy and Ireland for good measure. In addition, 8 x 8 customers can talk to each other no matter where they are in the world. Calls to mobile phones are included in an optional package..

Vonage

Vonage is probably the best-known of the hosted VoIP providers. Their basic small business plan provides 1500 minutes monthly. The Small Business Unlimited plan permits unlimited calls throughout the United States, Canada and Puerto Rico.

Aptela

Aptela has three basic plans; VoIP Unlimited, VoIP Professional, and VoIP Basic. The unlimited package includes long distance, local calls and faxing anywhere in the US. The professional version provides 250 minutes a month for nationwide long distance and local calls. There is a fee per minute for additional calls. The basic package simply offers local and long distance calls for a fee per minute. Aptela's Mobile plans extend their VoIP service to mobile phones.

Nextiva

Nextiva Office provides a Web portal interface so the customer can manage the options and features of their voice over IP phone system. Among their many other features are voicemail and voicemail-to-email. From e-mail the user can manage their messages and delete or forward voice mails as they choose.

The major players offering hosted VoIP services can all be described as “feature rich.". Only a few of the features they offer in their complete packages have been noted here. Providing an interface whereby their customers can configure the features and options to match their business needs is a valuable tool SMB customers should expect. Call quality and reliability are unlikely to be an issue with any of the top hosted VoIP providers.

Featured Research
  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • The Best Business Phone Systems in 2017

    71% of people say they are more creative of people when they are able to collaborate on teams. Collaboration is essential to business success and has never been more impactful than today. As the number of conversations outside of face-to-face meetings and travel increases, it is important for you to invest in a phone system that will allow your business to flourish. more

  • The Future of VoIP Security

    Looking to invest in a VoIP system? With the fantastic strides that have occurred in communication technology one thing to keep in mind is there has also been an increase in concerns surrounding security. As an example of this, in the third quarter of 2016 alone, there were over 18 million malware samples captured. more

  • Impressive VoIP Features for Business Growth

    Great communication is an important building block of business success. Let this sink in, through a simple internet connection, you can connect with people around the globe, from where you are at that moment. All of this is possible with a VoIP phone system, and if you don't have one you should be seriously be considering getting one. more

  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more