Hosted VoIP Players

By Stan Baldwin
Updated: February 10, 2011

A hosted VoIP service relieves an organization of the technical and administrative burdens associated with employing the internet to provide phone services. If a business or other organization has a high speed, high-capacity internet connection there are a many companies able to support VoIP services over their line.

These companies offer their services in a manner similar to the business model established by the cellular telephone market. That is to say, most VoIP providers offer a home version and a business version. For each of these markets they offer a limited package and an unlimited package. Some also offer specific international packages and other specific “enhancements”. The geographic scope of coverage and the volume of usage, in addition to what can be a long list of features, are all included in combinations designed to appeal to different segments of each market.

Vocalocity

Vocalocity PBX offers businesses unlimited local and long-distance calling. You can keep your current number and a Web portal interface permits users and administrators to configure and manage their own services. Directory assistance (411) and emergency service (911) are also included.

8x8

8x8 Virtual Office offers four plans. Their most popular, Unlimited Extension, provides calling to the US, Canada, Puerto Rico and includes Guam, the US Virgin Islands, France, Spain, United Kingdom, Italy and Ireland for good measure. In addition, 8 x 8 customers can talk to each other no matter where they are in the world. Calls to mobile phones are included in an optional package..

Vonage

Vonage is probably the best-known of the hosted VoIP providers. Their basic small business plan provides 1500 minutes monthly. The Small Business Unlimited plan permits unlimited calls throughout the United States, Canada and Puerto Rico.

Aptela

Aptela has three basic plans; VoIP Unlimited, VoIP Professional, and VoIP Basic. The unlimited package includes long distance, local calls and faxing anywhere in the US. The professional version provides 250 minutes a month for nationwide long distance and local calls. There is a fee per minute for additional calls. The basic package simply offers local and long distance calls for a fee per minute. Aptela's Mobile plans extend their VoIP service to mobile phones.

Nextiva

Nextiva Office provides a Web portal interface so the customer can manage the options and features of their voice over IP phone system. Among their many other features are voicemail and voicemail-to-email. From e-mail the user can manage their messages and delete or forward voice mails as they choose.

The major players offering hosted VoIP services can all be described as “feature rich.". Only a few of the features they offer in their complete packages have been noted here. Providing an interface whereby their customers can configure the features and options to match their business needs is a valuable tool SMB customers should expect. Call quality and reliability are unlikely to be an issue with any of the top hosted VoIP providers.

Featured Research
  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more

  • VoIP vs. VoPI

    Are you searching around for an upgrade to your current phone system? If so, you've mostly likely heard of VoIP, but do you know about VoPI? Lately, there has been a lot of conversation around what the difference is between the two systems. Most of this conversation centers around security, as both of these systems, operate over the internet versus the traditional phone lines. more

  • Why You Need Mobile VoIP

    Mobile VoIP is growing at an exponential rate and can help your company reduce costs, improve communications, and drive increased employee satisfaction and loyalty. If what was just mentioned above sounds like it would be good for your business (it is), download our latest guide Why You Need Mobile VoIP to learn even more reasons why you need to make the switch today! more

  • How You Can Stop VoIP Eavesdropping

    In today’s modern technological world we face cyber threats on an almost daily basis. This rings true when switching phone systems to VoIP. While there are many benefits to making the switch, there MUST be precautions taken to ensure that your new phone system is safe and secure. more