Maintaining multiple office locations can be a huge expense for a business. Leasing office space, building it out to suit a particular business need, and installing computer and telephone systems can be very expensive. Not to mention the fact that soon after installation, computer and communications equipment becomes outdated and obsolete. Any small business that needs a powerful and flexible communications system should consider the hosted VoIP option.
For example, a small security system vendor that has a team of customer service and sales representatives would definitely benefit from the features of a hosted VoIP system. Where most of the operations of the business take place in the field, it makes better sense not to invest in brick and mortar office space. And there is no need to buy telecom and computer equipment when hosted VoIP can provide all of the needed technology.
Using auto attendant and call forwarding features, incoming calls can be directed to the right person, wherever they are. Calls can be transferred to mobile phones or customer phones, so that installers and salespeople can stay in touch with customers.
Businesses that operate in multiple states or regions can get even more benefit from hosted VoIP. Using special plans that offer toll-free and local numbers for direct dialing, the business can appear to be local to any desired area. Having sales and support teams able to operate in the field at customer sites, without having to "phone home" on a regular basis, is a big advantage for a small business.
Whenever employees travel often or offices need to relocate to support clients in another region, hosted VoIP provides the technology and services to make regular business activity continue without interruption. Imagine the hassle of having to setup and break down physical offices and equipment more than a few times in a year. This activity alone could cost a business its entire budget. Using virtual offices and communications systems, any small business can operate anywhere and have its employees in any location.
The security system vendor in the example above might start out with a small region and a few sales and support representatives. After seeing some growth, expanding into other regions would be a simple process for hosted VoIP to handle. In fact, that expansion might only be possible through the use of hosted VoIP.
With hosted VoIP service, businesses can reach new target markets, expand their customer support capabilities, and easily change their infrastructure to meet new challenges. Rather than just providing a new way of handling business communications, hosted VoIP gives businesses a new way of operating in a global economy.
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more