It's one thing to go out and get a new phone system. It is something completely different to make use of it effectively. Fortunately for most businesses, the reason they moved to VoIP is primarily based around cost savings, so it's not like you have to do a lot more than make the switch to start seeing the expected ROI. But that's a very simplistic way to look at it. Because the pure cost benefit of a new phone system is often the LEAST important reason to make the switch.
The REAL reason? The new features and capabilities that the new phone system brings to the organization. From little things like voicemail-to-email that make it possible to check messages in a new way, to big things like automated call and response patterns that intelligently and seamlessly transfer calls through to the best place for them to be answered, even if the recipient is in a remote office that day.
But the big improvements come when you are ready to change your business processes to make use of the new technology. Here are some steps to take that can lead you nearer to that goal:
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