ShoreTel, Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that for the sixth year in a row ShoreTel has been named the Best IP Telephony Provider in the Nemertes PilotHouse Awards - Top Providers, IP Telephony 2009. This year, the awards rated 39 IP Telephony vendors and included 1,393 participants. Unique in the industry, Nemertes bases its results entirely on the experiences of IP-telephony decision-makers.
According to the Nemertes report, ShoreTel "has created a solid customer experience. ShoreTel has scored at the top in every ratings category since Nemertes began tracking IP-telephony vendor performance six years ago. This year is no different as ShoreTel won every ratings category. ShoreTel's key driver continues to be its value, with a 4.31 rating. Customers routinely praise their purchases of ShoreTel gear as providing an exceptional set of features and a highly resilient architecture at both lower upfront and ongoing costs than its competitors. Its distributed architecture provides for redundancy at an affordable price."
John W. Combs, Chairman and CEO, ShoreTel:
"We are very proud of earning this highly prestigious award for the sixth year in a row. At ShoreTel, we measure customer satisfaction with the same rigor and frequency as we measure revenue. Our internal surveys show, and Nemertes confirms, that ShoreTel continues to deliver world-class customer satisfaction. ShoreTel partners and employees understand that every decision maker puts their job on the line when it comes to the performance and reliability of a new communications system, and we work together to ensure that every decision maker and their team are heroes within their organization after their ShoreTel system is installed. We would like to offer a special thank you to ShoreTel's growing list of raving fans for their willingness to spread the word."
Irwin Lazar, Vice President, Communications Research, Nemertes Research:
"The top metric for extremely successful VoIP deployments is customer satisfaction. Those companies that deliver a high level of value are poised to succeed."
Insights from the Nemertes PilotHouse Awards - Top Providers, IP Telephony 2009:
"The common thread among participants that favor ShoreTel is its value. Low prices, a broad set of features, scalability, strong customer service, and relatively less complicated deployment and troubleshooting requirements all contribute to ShoreTel's win."
"ShoreTel's customers praise its technology (4.15), as well. They often note the ability to easily scale by simply adding new switches as they add new sites or expand existing sites. 'We found ShoreTel provided a better solution than its competitors, especially in the contact center,' says the director of telecom at a professional-services firm that has deployed about 200 end-points."
"'We picked ShoreTel because of its enthusiastic VARs, low cost, wide support for SIP-trunking service providers, UC features, and the scalability to grow as we grow,' says the director of telecom for a nationwide engineering firm."
ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.
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