Small and medium sized businesses (SMBs), according to the US Department of Labor, are playing a larger role in the US economy. As a result, providers have been scrambling to deliver voice and data services to SMBs over the past year. Currently, only about 17% of SMBs in North America have converted to VoIP. Because of the benefits of conversion – outdated PBX phone equipment can be done away with and monthly phone bills significantly reduced – more will move to VoIP in the near future.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more