Virtual Phone System

By Robin Wilding
Updated: March 07, 2011

A virtual phone system is a method of using affordable VoIP technology to route your calls over the Internet instead of a traditional analog phone line. By using a Virtual PBX service you will have your phone calls hosted, instead of owning and operating all the hardware at your location.

Hosted PBX solutions are affordable full-feature alternatives to traditional phone systems, and cost only a fraction of the initial layout. These easy-to-install systems are becoming increasingly popular with small to medium sized businesses that want the full functionality of a PBX system without the costs and maintenance that comes part and parcel.

A virtual PBX system can come with an array features that may not be available with a traditional PBX, including: advanced calling and faxing features, toll-free numbers, advanced call forwarding, automated attendants, call log and track tools, and more.

Installation and Maintenance of Virtual Phone Systems

Installation of Virtual PBX is incredibly simple as the networking is done through your hosting service provider. The only hardware you need on premises is the phones—which are easy enough to setup, and an Internet connection with a minimum connection of a DSL line. Maintenance is nil as it is included in the cost of your hosted solution and therefore requires no on-site technical knowledge.

Virtual Phone Benefits

  • Scalability - As the system is hosted you can scale up or scale down your solution as your business’ needs change.
  • Advanced Functionalities - Functionalities can include an array of features not available on analog phone systems, and can range from simple calling and voicemail to analytical tools and call portability.
  • Multiple Locations - You can run multiple locations from a single service provider, ensuring that branch and remote offices are well served and able to collaborate effectively with head offices.
  • Cost Savings - By being able to evaluate call patterns you can increase your cost efficiency by having the right plan for your needs, you can also restrict long-distance phone calls or decrease their cost by using VoIP technology. You also no longer need to staff phone operators.
  • Redundancy - Service providers have rollover redundancy plans, ensuring that your phones are up and running consistently.

Virtual phone systems cut costs, reduce the need for hardware purchases and maintenance, and provide valuable communications intelligence through advanced functionalities. Virtual PBX solutions are becoming increasingly popular, as they are easy to migrate to and require no initial investments in hardware or IT manpower

Featured Research
  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

  • The New 2016 Phone Systems Comparison Chart

    Check out our latest Q4 Phone Systems Comparison Chart complete with new vendors, products, and features! Our free chart compares over 40 business phone solution providers, including PBX and business VoIP systems, on over 20 performance metrics. more