Virtual Phone System

By Robin Wilding
Updated: March 07, 2011

A virtual phone system is a method of using affordable VoIP technology to route your calls over the Internet instead of a traditional analog phone line. By using a Virtual PBX service you will have your phone calls hosted, instead of owning and operating all the hardware at your location.

Hosted PBX solutions are affordable full-feature alternatives to traditional phone systems, and cost only a fraction of the initial layout. These easy-to-install systems are becoming increasingly popular with small to medium sized businesses that want the full functionality of a PBX system without the costs and maintenance that comes part and parcel.

A virtual PBX system can come with an array features that may not be available with a traditional PBX, including: advanced calling and faxing features, toll-free numbers, advanced call forwarding, automated attendants, call log and track tools, and more.

Installation and Maintenance of Virtual Phone Systems

Installation of Virtual PBX is incredibly simple as the networking is done through your hosting service provider. The only hardware you need on premises is the phones—which are easy enough to setup, and an Internet connection with a minimum connection of a DSL line. Maintenance is nil as it is included in the cost of your hosted solution and therefore requires no on-site technical knowledge.

Virtual Phone Benefits

  • Scalability - As the system is hosted you can scale up or scale down your solution as your business’ needs change.
  • Advanced Functionalities - Functionalities can include an array of features not available on analog phone systems, and can range from simple calling and voicemail to analytical tools and call portability.
  • Multiple Locations - You can run multiple locations from a single service provider, ensuring that branch and remote offices are well served and able to collaborate effectively with head offices.
  • Cost Savings - By being able to evaluate call patterns you can increase your cost efficiency by having the right plan for your needs, you can also restrict long-distance phone calls or decrease their cost by using VoIP technology. You also no longer need to staff phone operators.
  • Redundancy - Service providers have rollover redundancy plans, ensuring that your phones are up and running consistently.

Virtual phone systems cut costs, reduce the need for hardware purchases and maintenance, and provide valuable communications intelligence through advanced functionalities. Virtual PBX solutions are becoming increasingly popular, as they are easy to migrate to and require no initial investments in hardware or IT manpower

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