VoIP 101

Updated: March 28, 2011

At this point, most businesses and business owners have had at least some exposure to Voice over Internet Protocol (VoIP) telephone systems. Known primarily for making business telephony more effective, these systems also contain a wide array of features that enable businesses to better serve their customers. For those looking to research a VoIP system for their business, VoIP 101 will cover some of the basic VoIP concepts and give a high level overview of how VoIP works and in what business situations it is the best system to choose.

Featured Research
  • 2017 Business VoIP Features

    If you’re considering an investment into a new VoIP system (or upgrading an old one), it’s important to understand what features are available and which ones your business will actually need. Especially if you want to keep costs at a minimum. more

  • What To Do When Your VoIP Contract Expires

    Automatically renewing your VoIP contract is a mistake. The VoIP landscape has been changing rapidly, and it pays to review all of your options before committing to another contract. more

  • VoIP Brings Big Benefits to Small Businesses

    If you run a small to midsized business and you're still relying on a traditional phone system, you need to rethink things. VoIP offers most businesses, regardless of the size, huge benefits. For small businesses, it unlocks the opportunity to have an enterprise-level communication system without the traditional expenses. more

  • [Infographic] How UC Can Improve Employee Productivity

    If you’re interested in a straightforward way to improve the productivity of your employees, it's time to consider adopting a Unified Communications (UC) strategy. more

  • How to Cut VoIP Costs Without Losing Features

    No matter how long your business has been around, when given the chance to cut costs without compromising important business processes, you make it happen without a moment’s hesitation. more