Traditionally, telephone calls are placed using physical equipment each step of the way. A pair of dedicated channels is needed to complete each call and must be maintained for the duration of the call. This type of call is impacted by factors such as distance, traffic, and availability, which can add to the cost of the call.
VoIP calls are placed via the Internet, rather than over telephone lines, sending the audio (your conversation) in digital “packets”. Using a process called “packet-switching”, voice data is transmitted and assembled at each end of the conversation with enough speed to ensure continuity throughout the call. By removing many of the limitations faced by “traditional” telephone calling, VoIP tends to be a much more cost-effective method of communication.
Because of its use of the Internet, rather than physical hardware, VoIP also allows businesses more agility when it comes to scaling their telephone systems, adding/removing features or restructuring their networks. This agility, coupled with a host of available features, gives businesses the power to operate in a more streamlined manner and to serve their customers much more effectively without the need for added personnel and equipment.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more