Traditionally, telephone calls are placed using physical equipment each step of the way. A pair of dedicated channels is needed to complete each call and must be maintained for the duration of the call. This type of call is impacted by factors such as distance, traffic, and availability, which can add to the cost of the call.
VoIP calls are placed via the Internet, rather than over telephone lines, sending the audio (your conversation) in digital “packets”. Using a process called “packet-switching”, voice data is transmitted and assembled at each end of the conversation with enough speed to ensure continuity throughout the call. By removing many of the limitations faced by “traditional” telephone calling, VoIP tends to be a much more cost-effective method of communication.
Because of its use of the Internet, rather than physical hardware, VoIP also allows businesses more agility when it comes to scaling their telephone systems, adding/removing features or restructuring their networks. This agility, coupled with a host of available features, gives businesses the power to operate in a more streamlined manner and to serve their customers much more effectively without the need for added personnel and equipment.
Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more
Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more