Traditionally, telephone calls are placed using physical equipment each step of the way. A pair of dedicated channels is needed to complete each call and must be maintained for the duration of the call. This type of call is impacted by factors such as distance, traffic, and availability, which can add to the cost of the call.
VoIP calls are placed via the Internet, rather than over telephone lines, sending the audio (your conversation) in digital “packets”. Using a process called “packet-switching”, voice data is transmitted and assembled at each end of the conversation with enough speed to ensure continuity throughout the call. By removing many of the limitations faced by “traditional” telephone calling, VoIP tends to be a much more cost-effective method of communication.
Because of its use of the Internet, rather than physical hardware, VoIP also allows businesses more agility when it comes to scaling their telephone systems, adding/removing features or restructuring their networks. This agility, coupled with a host of available features, gives businesses the power to operate in a more streamlined manner and to serve their customers much more effectively without the need for added personnel and equipment.
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more