Are there disadvantages of Using VoIP for business?

By Robin Wilding
Updated: April 01, 2011

VoIP isn’t all gravy; there are disadvantages of switching to a VoIP solution. You may encounter bandwidth problems if you do not upgrade your Internet connection. Also, you may find that switching is too expensive to rollout an equipment-based solution when you calculate the stronger connection and cost of new hardware.

Some businesses encounter problems with a lack of redundancy and dependability, as VoIP can be more susceptible to disruptions than PSTN lines. VoIP phone systems can only run when the server is working, when the Internet connection if functioning and when there is a steady supply or power; if one of these is removed from the equation you will lose your service. Hosted VoIP solutions however have redundant backups and can provide more reliable service.

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