Scalability is a large concern for small-to-medium business that are hoping to expand significantly. VoIP solutions are easy to add extra lines to as they are most often priced per line, but there is a cap where a VoIP solution isn’t feasible anymore. VoIP is only cost effective up to about 120 lines. While there are many companies that scale their VoIP solution to double and quadruple that, it may not be a cost-effective solution beyond 120 nodes.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more