According to the latest forecasts from ABI Research, the market for business VoIP services is& on pace to double by the year 2015. This figure includes integrated access, SIP trunking, hosted IP-PBX/IP Centrex as well as managed IP-PBX services. ABI expects the market to exceed $20 billion by 2015. This boom in growth is mainly attributed to businesses replacing their old legacy phone systems for new hosted VoIP solutions. Larger enterprises are taking notice of what many small businesses have known for years, VoIP technologies are great time and cost savers. ABI states that large enterprises are now routinely evaluating their current phone systems to determine if a premises-based IP PBX system or a hosted IP PBX service might be right for them.
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more