Finding the perfect office phone sometimes ends up to be a complex game of process of elimination. Currently, the majority of office communications are by way of VoIP or IP-PBX systems. For that reason, office phones need to be prepared to be able to support this type of technology. Also, the type of business phone system you implement will depend on company size and expansion direction. Here is a list of some top rated phone systems:
Avaya provides systems that are easily IP compatible. They also offer this with mobile devices and IP desk phones. Their systems have the capabilities of implementing to unified communications, which lets users connect, conference, and message from any location, using any device at hand. If you there are multiple locations or remote staff this is a great solution to be able to monitor what is going on. Some additional features that Avaya is known for are multiple upgrade options for more flexibility, secure network, and reliability.
Although Cisco VOIP systems have been on the market for a relatively short period of time, their technical support system is very helpful and has made them quite popular. Cisco VoIP has great networking systems and is fairly easy to use. Their VoIP routing can be done by a smaller number of technicians. The requirements for routing based on your physical environment are not that demanding compared to Avaya VOIP. Cisco is a bit higher in price than other systems.
Fonality has an award winning IP-PBX VoIP phone system. They have a system called (Fonality’s patent-pending) “Anywhere Management”. This is a hybrid-hosted design with enterprise-class features and advanced capabilities. Their goal is to have customers be able to customize their needs. This is a perfect system for companies that have very specific requirements and want a tailored option. Fonality has a large group of tech people on hand, though sometimes a longer wait time to get through than with other providers. Fonality gets great reviews is very affordable however has a lower rating in call quality than its competitors.
Talk Switch offers a system with a fair price and an extensive list of features. It is also easy to install. They have great features for a small business that may not have an operator. For example they have call routing and call forward, giving it the feel of a corporate system, but still offering a low cost. Very affordable for modest businesses, however, getting more than 16 extensions drastically drives up costs. The scripted options make them very simple to use, call quality is great (even on speakerphone), and they work well with my wireless headsets.
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