Often, we don’t think about them this way, but our office phone systems are the lifeblood of our business operations. These systems allow us to interact with our customers, generate and complete sales transactions, communicate between employees, vendors and offices, and generally accomplish the day to day tasks that make our businesses function. Our business telephone systems are an integral part of how our businesses run.
Unfortunately, the telephone system in a business is often the one piece of technology that is overlooked when it comes to upgrading and keeping current. We hardly give a thought to keeping up with current trends in telephony, yet these advances have the ability to save our businesses money and boost our productivity significantly.
Every business is set up differently and functions in a unique way, so there isn’t a concrete answer to this question. Depending on how your current system fits into your operational plan, and on how rapidly your business is likely to change and evolve can be contributing factors in this decision.
The short answer for many businesses is that they need a new telephone system when it will:
Currently, there are telephony and communications solutions available to fit the needs of any size business by providing a wide range of possible services and features. The key in deciding how you might benefit from any of these options, and if they might help to make your business more functional, is to take an honest look at what you would like your communication system to accomplish and how your business is likely to use it.
Below are a few of the most common types of telephone/communications systems available for business use.
The drawback with these systems is that they are gradually being phased out in favor of the VoIP systems listed below. While you can still find and implement these PBX’s, it is becoming an increasingly smaller market with fewer options as far as service agreements and packages.
Among the benefits of VoIP systems is the fact that it is so widely available from any number of manufacturers and service providers. This enables you to make choices as to what system and set of features best fits your business’ needs.
Whatever your needs, there is a communication solution that will fit your business and help to make it function more efficiently. If you haven’t taken a look at what’s available in the market recently, you might be surprised to find that there are many options that are less expensive and more functional than you might imagine.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Signing up with a VoIP provider is a major business decision that will affect your internal communications, customer service, and communications with business partners. The decision can be a difficult one; choosing the wrong VoIP provider can cost a business hundreds of thousands of dollars. more
Unified Communications (UC) is a new concept that is revolutionizing business communications. Every year, more and more companies are ditching their traditional PBX systems for a UC solution. But before you make the move, it’s critical to understand how UC will affect your workplace and employees. more
VoIP phone systems and mobile apps are becoming very popular for business use and are helping companies streamline their business communications on the go, while reducing costs. In fact, according to a study by Infonetics Research, VoIP subscribership has been growing at a rate of approximately 14%, year over year, each year since 2009. more