CyberTech's IRIS Unifies Communications for Emergency Services

Updated: January 07, 2011

CyberTech, the world's third largest and fastest-growing call recording service provider, has just introduced a new product called the CyberTech IRIS (Instant Replay and Investigation System). The IRIS, designed specifically for emergency response systems, uses Geo Tagging and advanced evidence management technologies to offer customers a single, integrated view of each incident by combining all voice, data, and multimedia communications and evidence into one customized replay screen.

In today's world, a single incident can combine many types of communication, including police and EMS radio traffic, microphone voice from emergency dispatchers, ATM or security camera video, JPEG mug shots of suspects, text messages, and landline and cell phone and VoIP communications. IRIS seeks to integrate all of these various platforms, thus speeding up reaction time for emergency centers. Tony Procops, CEO of CyberTech North America, said that “The world has changed in terms of how emergency incidents are recounted...

Today, there is a multitude of communications platforms associated with a single accident or crime. CyberTech IRIS is the answer to this evolution, as it gives 9-1-1 and other emergency centers a single view of all emergency communications. This is quite powerful in terms of resolving conflict, providing court evidence and training personnel.” IRIS was released at CyberTech booth at this year's APCO show in Austin, Texas. 

Featured Research
  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more

  • The New 2017 Phone Systems Comparison Guide

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more

  • 8 Common Pain Points UC Eliminates

    Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more