CyberTech's IRIS Unifies Communications for Emergency Services

Updated: January 07, 2011

CyberTech, the world's third largest and fastest-growing call recording service provider, has just introduced a new product called the CyberTech IRIS (Instant Replay and Investigation System). The IRIS, designed specifically for emergency response systems, uses Geo Tagging and advanced evidence management technologies to offer customers a single, integrated view of each incident by combining all voice, data, and multimedia communications and evidence into one customized replay screen.

In today's world, a single incident can combine many types of communication, including police and EMS radio traffic, microphone voice from emergency dispatchers, ATM or security camera video, JPEG mug shots of suspects, text messages, and landline and cell phone and VoIP communications. IRIS seeks to integrate all of these various platforms, thus speeding up reaction time for emergency centers. Tony Procops, CEO of CyberTech North America, said that “The world has changed in terms of how emergency incidents are recounted...

Today, there is a multitude of communications platforms associated with a single accident or crime. CyberTech IRIS is the answer to this evolution, as it gives 9-1-1 and other emergency centers a single view of all emergency communications. This is quite powerful in terms of resolving conflict, providing court evidence and training personnel.” IRIS was released at CyberTech booth at this year's APCO show in Austin, Texas. 

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