Many people wonder about the 911 functionality when moving into VoIP. When you use your regular phone to call 911, the call is routed to a Public Safety Answering Point (PSAP) in the United States. The 911 system is not handled centrally; instead, it's managed by each county in connection with local governments. This system has been moving into an enhanced 911 mode, also known as E911. When you call in using E911, your location is automatically presented in the dispatcher screen, a major efficiency in emergency services delivery.
The Federal Communications Commission has required VoIP providers to give access to 911/E911 services, and now many firms are transitioning to comply with this requirement. Be aware that this requirement is not for every VoIP provider. To make sure you have this important service, take these steps:
Inquiring about 911 services when you sign up with a provider is a good idea. Make sure to comply with requirements for address changes and ask your provider many questions regarding the reliability of its 911 service. You wish you never have to use the service, but then…you never know…
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