FCS Computer Systems, a leading provider of comprehensive hospitality solutions, announced on June 16, 2011, that its WinExpress Version 2 integrated call billing and voice-mail system is fully compliant with key IP telephony solutions from Avaya Inc. Avaya is a global provider of business collaboration systems, software, and services.
Using a single server interfacing with a hotel’s property management system, WinExpress Version 2 helps hotels provide the following services to their customers: guest voice-mail, automatic billing, room status, and mini-bar updates. Avaya tested the product for compatibility with its own IP Office Release 6.1 via the company’s DevConnect program. As a result of being compliant, FCS’s solution was included in IP Office Release 6.1’s launch as a select partner supporting the Hospitality industry.
By providing a solution that is fully compliant with Avaya’s product, customers benefit from expanded options and enhanced performance. If a customer is already using Avaya’s product, WinExpress Version 2 can be easily brought into the same environment, providing a cost effective way for customers to enhance their communications infrastructures.
As mentioned earlier, FCS had their product certified through Avaya’s DevConnect program. The DevConnect program is an Avaya initiative with the intent to work with third party vendors. By certifying the products these vendors offer to work with Avaya technology, Avaya is working to extend the value of a company’s current investment in its network. Products submitted to the DevConnect program for testing are put through rigorous custom testing before being declared compliant. Businesses can confidently add these third party products without having to worry about replacing existing infrastructure.
According to Eric Rossman, vice president, developer relations, Avaya, “Development partners like FCS are helping Avaya reach new markets.” Says Rossman, working with FCS “opens new doors of opportunity for us to explore.”
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more
Q: When I call a customer, they see my VoIP phone number in their caller I.D....
Q: I'm a small business owner, and I need low-cost internet telephon...
5 Standard Features every business phone should have
This article provides a detailed checklist of business phone system features for...