FCS Computer Systems Solution Now Rated "Avaya Compliant"

By Brian Boguhn
Updated: June 22, 2011

FCS Computer Systems Solution Now Rated "Avaya Compliant"

FCS Computer Systems, a leading provider of comprehensive hospitality solutions, announced on June 16, 2011, that its WinExpress Version 2 integrated call billing and voice-mail system is fully compliant with key IP telephony solutions from Avaya Inc. Avaya is a global provider of business collaboration systems, software, and services.

WinExpress Version 2 Services Hotels

Using a single server interfacing with a hotel’s property management system, WinExpress Version 2 helps hotels provide the following services to their customers: guest voice-mail, automatic billing, room status, and mini-bar updates. Avaya tested the product for compatibility with its own IP Office Release 6.1 via the company’s DevConnect program. As a result of being compliant, FCS’s solution was included in IP Office Release 6.1’s launch as a select partner supporting the Hospitality industry.

Benefits Customers

By providing a solution that is fully compliant with Avaya’s product, customers benefit from expanded options and enhanced performance. If a customer is already using Avaya’s product, WinExpress Version 2 can be easily brought into the same environment, providing a cost effective way for customers to enhance their communications infrastructures.

Avaya’s DevConnect Program

As mentioned earlier, FCS had their product certified through Avaya’s DevConnect program. The DevConnect program is an Avaya initiative with the intent to work with third party vendors. By certifying the products these vendors offer to work with Avaya technology, Avaya is working to extend the value of a company’s current investment in its network. Products submitted to the DevConnect program for testing are put through rigorous custom testing before being declared compliant. Businesses can confidently add these third party products without having to worry about replacing existing infrastructure.

Benefits Avaya

According to Eric Rossman, vice president, developer relations, Avaya, “Development partners like FCS are helping Avaya reach new markets.” Says Rossman, working with FCS “opens new doors of opportunity for us to explore.”

Featured Research
  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more

  • Business VoIP on a Budget

    Voice over Internet Protocol (VoIP) phone systems represent the next innovation of telephone connection and communication by making it possible to conduct calls over a broadband internet connection, rather than an analog phone line. more

  • [Infographic] The Advantages of Unified Communications

    Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more

  • The New 2016 Phone Systems Comparison Chart

    Check out our latest Q4 Phone Systems Comparison Chart complete with new vendors, products, and features! Our free chart compares over 40 business phone solution providers, including PBX and business VoIP systems, on over 20 performance metrics. more

Related Articles