Find the Best VoIP for Office Use

By Sheila Shanker
Updated: August 16, 2011

Are you interested in getting a VoIP system for your business? You’re not alone. Many small and medium-sized firms are becoming aware of VoIP’s advantages and savings over the old telephone system. With Voice Over Internet Protocol (VoIP), you use your Internet connection to make phone calls and even conduct video conferencing. You can transfer your PBX system, if you have one, to a VoIP setup too.

The best VoIP for office use depends on individual needs. A system may be the best for one firm and yet, not be that great for another. The first step in finding the right system for you is to make a list of what you need, so that you don’t forget anything important. You could classify the list by items that you need now and those that you may need in the future, including any plans for moving from existing premises or acquiring a toll-free 800 phone number.

As you look for the best system for your office, keep an eye on both your current and future needs, so that what you purchase now can be used as an infrastructure for the next few years. For instance, if you plan on using video conferencing in the future, you want to purchase a system that can accommodate this need without much expense or fuss.

If you currently have a complex phone system, including an exchange service, you may consider a hosted VoIP situation, where a separate firm takes care of the system, including maintenance for a monthly fee. In case you have internal expertise in VoIP, you may decide to keep the system in-house, which is usually the best choice if you’re concerned about security – in a hosted environment, you are adding a third party to your communications setup, and that could become a problem.

Usually, a great VoIP system for business involves purchasing good, reliable equipment and employing a well-reputed, reliable provider. Try to purchase brand name equipment, such as Polycom, Avaya and Shoretel. You could check out what is available by visiting CDW website at and other websites.

Take your time looking for the right system that fits your needs in terms of costs and functions. Don’t waste your money on items that you will not use; instead, focus on your specific needs and think long term, employing technology that can be built on and create a solid infrastructure. Try to learn as much as you can about VoIP, including drawbacks and issues with the system, so that you can make a good decision for your firm.


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