Grasshopper and NBS Partner to Deliver Virtual Phone Systems

Updated: January 06, 2011

Grasshopper Group, LLC serves tens of thousands of companies and their employees with their easy-to-use virtual phone system. The company focuses on entrepreneurs with a service that efficiently and economically fills an essential need. Grasshopper allows entrepreneurs to start and grow their small businesses anywhere, using any phone. With a virtual phone system from Grasshopper, customers can be reached wherever they are - their cell, office, or at home. This system makes it easy for entrepreneurs to sound professional and stay connected. Grasshopper provides their customers with the ability to create extensions for their employees, to forward calls, receive faxes by email, and get voicemails from their mobile devices without installing a single app.

While the value, functionality and flexibility that Grasshopper provides is appreciated by their customers, reliability is of paramount importance. Grasshopper can not afford service outages because their customers can not afford missed or lost calls. Lost calls are lost business for entrepreneurs and that is simply not acceptable. As such, Grasshopper seeks out service providers with the utmost reliability and proven track record. For these reasons, along with the flexibility and functionality that NBS brings to its customers, Grasshopper has partnered with NBS. “That NBS had a 25 year history of providing bullet proof services meant a lot to us,” said Don Schiavone, Grasshopper’s Chief Operating Officer. “NBS shares our core values of exceeding customer expectations and taking every possible step necessary to ensure there are no interruptions or degradation in the customer’s experience. We expect that sort of commitment from ourselves and we certainly hold our partners to that same level of commitment.”

“Our service requirements were not vanilla,” stated Mr. Schiavone. “NBS took the time and made the effort to understand the particulars of our requirements and business and only then crafted their service offering to meet our needs. We are so ecstatic with NBS we have awarded them the Grasshopper “Service Excellence” Award for 2009. They are a valued partner who has consistently exceeded both our own and our customers’ expectations.” NBS President, Russell P. Markman stated, “It is rewarding to be acknowledged in this fashion by one of our customers. NBS strives to provide all of our partners and customers the highest level of customer service and satisfaction.” He later added, “What is particularly rewarding about the Grasshopper award is that it is a reflection of both NBS’s employee’s continued dedication and their efforts on the behalf of our customers.”

About Grasshopper

Founded in 2003 by entrepreneurs to serve entrepreneurs, Grasshopper provides an easy-to-use virtual phone system that won’t break the bank. Grasshopper empowers small businesses to sound more professional and stay connected to its callers and customers. Since its inception, the Grasshopper virtual phone system has served over 75,000 entrepreneurs, and has been named to INC 500’s List of Fastest Growing Companies. Grasshopper currently has 46 employees, with offices in both Needham, Massachusetts and Austin, Texas.

About NBS

Founded in 1984, NBS (nbsvoice.com) provides a wide variety of voice, data, and internet services to a diverse customer base that includes residential, small business, and large corporate clients. NBS interfaces with several major carriers including AT&T, Verizon, Qwest, Covad, Level 3 and Paetec. The company has also deployed their Voice over Internet Communications Exchange (VoICE), a full featured hosted voice platform which provides hosted and trunk replacement services to wholesale, commercial, and residential customers nation-wide. These unique capabilities allow NBS to mix various services from multiple carriers and to provide unified communications and a one-stop-shop approach to all varieties of telecom solutions.

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