Whether you run a small, large, or medium-sized business, you may have heard about VoIP technology. In addition, you may have wondered how VoIP (Voice over Internet Protocol) works. In order to understand a little about hosted VoIP, it’s essential to start with a definition of the tecnology, and then talk about the hosted model. The following is a brief summary of the basics.
Put simply, VoIP is a revolutionary way to make phone calls from your computer. In technical terms, VoIP is a method for turning analog audio signals into digital data so that it can transmitted over the Internet. As long as you have the right equipment (e.g., a VoIP phone, high-speed Internet connection, and a computer), you can make local and long distance calls for free. With a basic understanding of VoIP and how you can benefit from it, you’re ready to learn about hosted VoIP.
When it comes to hosted VoIPs, there are two standard methodologies: premises-based VoIP, and network-based VoIP. Both options are defined as follows:
With a premise-based system, the business owns and operates its telephony system—usually a private branch exhange (PBX) for small businesses, or an IP PBX for larger businesses. This type of system involves a large capital investment upfront, as well as internal information techology resources in order manage and maintain it.
A network-based system is an outsourced model, meaning that you hire someone to do the work for you. This type of VoIP system is a good fit for smaller businesses that lack the funds/resources involved in owning and operating an in-house (or premises based) system.
Regardless of which model (premise-based or network-based) you choose, your business only needs to make a small investment in telephone sets and other equipment that is compatible with VoIP. With a hosted system, you don’t have to worry about operating, maintaining, or upgrading your network to support VoIP.
Hosted VoIP offers flexibility for supporting branch offices, remote workers, and new business sites.
As you set up new offices for your business, all you need is new handsets for your phones. Given the fact that a hosted VoIP system is very reliable, your phones will always work, regardless of how busy the phone lines get. With VoIP technology, you can always take advantage of the latest features and functions. This newer technology also allows smaller businesses to keep up the pace with larger businesses and competitors as well.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more